I know how frustrating it can be when you’re eagerly waiting for that AliExpress order—only to find that it’s been “in transit” for what feels like an eternity. I’ve been there, pacing by the mailbox, refreshing the tracking page, and wondering “Why is my package not moving?” Let’s dive into the most common reasons your parcel might be stuck and, more importantly, what you can do to get things moving again.
1. Customs Clearance Delays
Often, international packages must pass through customs in either the origin or destination country. Customs officers may open and inspect parcels, which can add anywhere from a few days to a couple of weeks to your delivery time. Unfortunately, you can’t speed up the inspection process itself, but you can:
- Check the paperwork: Make sure the seller declared the contents accurately and provided all required documentation.
- Be available: If customs needs more info, they might contact you. Respond promptly to any notices.
2. Seller-side Shipping Errors
Sometimes, the seller enters the wrong tracking number or never hands the package off to the carrier. If you’ve seen no movement for more than a week after the seller marked it as shipped:
- Message your seller: Politely ask them to confirm the tracking number and that the parcel was dispatched.
- Open a dispute: If you don’t get a clear answer within 5–7 days, AliExpress’s buyer protection lets you open a dispute for a refund.
3. Local Postal Service Backlogs
Once your package arrives in your country, it’s handed off to your local postal service—think USPS, Royal Mail, La Poste, etc. Peak shopping seasons, public holidays, or labor strikes can create significant backlogs. Here’s how to tackle this:
- Contact your local post office: Provide them with the tracking number and ask if it’s held at a sorting facility.
- Consider alternatives: If you see a lot of delays, you might choose an express shipping upgrade on future orders (e.g., DHL, FedEx, UPS).
4. Weather and Force Majeure
Extreme weather—think typhoons, blizzards, floods—can throw global logistics into chaos. If you suspect your package is caught in a weather-related delay:
- Track the weather: Search online for news about major weather events in transit hubs.
- Be patient: Nature is unpredictable. Most carriers will reroute or resume deliveries as soon as it’s safe.
5. What You Can Do Right Now
If your package has been “in transit” for more than 20–30 days, here’s a quick checklist to follow:
- Verify tracking: Copy the tracking number into every major tracking site (17track.net, ParcelsApp, etc.) to see if one shows additional info.
- Reach out: Message both the seller and the carrier. Keep your tone friendly but firm.
- Open a dispute: AliExpress buyer protection typically covers you if the package doesn’t arrive within the promised timeframe.
- Plan ahead: For your next purchase, consider faster shipping options or allow extra lead time if you need the item by a certain date.
Parting Thoughts
I totally get how disappointing delays can be, especially when you’ve been dreaming of that new gadget, cute outfit, or must-have accessory. But remember—you’re not alone in this. By understanding the usual bottlenecks and taking proactive steps, you’ll be better equipped to tackle delays and keep your sanity intact. Here’s to smoother deliveries and happier unboxings!
Last modified: May 11, 2025